Refund policy

RETURN & REFUND POLICY

Last Updated: May 23, 2026

Thank you for shopping with NezaGlow. We want you to love your purchase. If you are not entirely satisfied, we are here to help.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a formal return.

2. Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it.

  • It must be unworn or unused, with all original tags attached.

  • It must be in its original packaging.

  • You will need to provide the receipt or proof of purchase.

3. How to Start a Return

To initiate a return, please contact us at customersupport@nezaglow.com.

  • Return Address: Authorized returns must be sent to the following address:

    7319 Flora Ave, St. Louis, MO 63143

  • Important Note: If your return is accepted, we will send you a prepaid return shipping label along with detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Damages and Product Issues

Please inspect your order immediately upon arrival. Contact us right away at customersupport@nezaglow.com if:

  • The item is defective or damaged.

  • You received the wrong item.

This allows us to evaluate the issue quickly and make it right for you.

5. Exceptions & Non-Returnable Items

Certain types of items cannot be returned:

  • Personal Care Goods: Due to hygiene and safety standards, beauty and personal care products cannot be returned.

  • Custom Products: Special orders or personalized items are final sale.

  • Hazardous Materials: We cannot accept returns for hazardous materials, flammable liquids, or gases.

  • Promotions & Gift Cards: Unfortunately, we cannot accept returns on sale items or gift cards.

If you have any questions or concerns about a specific item, please get in touch with us before purchasing.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate, new purchase for the desired item.

7. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

  • To qualify, your item must be in the same condition that you received it (unworn or unused, with tags, and in its original packaging) with a valid proof of purchase.

8. Refunds Processing

We will notify you once we have received and inspected your returned item to let you know if the refund has been approved.

  • Approval: If approved, you will be automatically refunded on your original payment method within 10 business days.

  • Bank Processing Time: Please keep in mind that it can take additional time for your financial institution or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us immediately at customersupport@nezaglow.com.